FAQ

We specialise in a wide range of fancy dress costumes and accessories including adult costumes, kids costumes, wigs (Afro, Film & TV, Glamourous, Halloween), fancy dress outfits for men, women, boys and girls, decorations, inflatables, jokes and pranks, makeup, special effects, and hairspray.

Yes, we provide detailed size charts for all our costumes to help you find the perfect fit. If you’re between sizes, we recommend sizing up for comfort, especially if you’ll be wearing additional layers underneath.

Absolutely! We have an extensive selection for adults, children and toddlers. Our ‘Kids Costumes’ and ‘Boys/Girls Fancy Dress’ categories are specifically designed for our younger customers.

Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order.

While you can checkout as a guest, creating an account allows you to track your orders, save your details for faster checkout next time, and receive exclusive offers.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to assist if your order hasn’t yet been processed.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely! We use secure encryption technology to protect all your personal and payment information. Your data safety is our priority.

Your payment method will be charged when your order is placed and processed.

We ship globally from our UK base! We reach customers almost everywhere, excluding only a few remote areas in Asia and other locations.

We offer two convenient options:
• Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking details once your order is dispatched.

Delivery times may occasionally vary due to customs clearance or local holidays. If your order is delayed, please check your tracking information first. If you need further assistance, contact us at [email protected] with your order number.

Currently, we offer the two shipping methods listed above. During checkout, you’ll see all available options for your location.

We want you to be thrilled with your purchase! You can return items within 15 days of receipt, provided they are in original condition with tags attached. Please reach out to our customer support at [email protected] to initiate a return.

Please contact our customer support team at [email protected] with your order number and details about the product you would like to return. We’ll guide you through the process.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, please contact us immediately.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Yes! All our children’s products meet rigorous safety standards. We recommend adult supervision for certain items like makeup and small accessories.

This varies by product. Please check individual product descriptions for specific care instructions and limitations.